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Home > General Questions
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How do I find my favorite products on your website?

There are several easy ways to locate your favorites.  You can choose 'Search by Brand' to look up by brand name.  Our brands include:

  • Diet Health and Sports

  • Diet Health and Sports WISE

  • Diet Health and Sports RICH

  • Protidiet (Pro-Amino)

  • Promedis

  • R-Kane

OR you can use our 'Food Aisles' which separates all of our products into categories just like shopping in a grocery store (ie: drinks, protein bars, shakes),

OR use 'Easy Shop' which lists all products alphabetically.

OR simply type in what you are looking for in our search box located at the top of all of our pages.

Where do I find a product's ingredients and nutritional information?

Simply click on any product and the nutritional information will come up  We keep as up to date as possible on this information which can change slightly on occasion.

I want to order an item, but it says 'TEMP ON BACKORDER'.  When will it be available to purchase?

Often, what happens is that the manufacturer runs short on popular items and will place them on a backorder status.  There is no certain date that we can provide until we hear directly from the manufacturer.  Once we do have an idea when the product will arrive, we will post an estimated arrival date on the item itself. 

When will my backordered items be shipped?

Backorders are usually filled in 3-10 working days (does not include weekends and holidays) and sometimes may take longer than 15 days.  If an item is not expected to arrive within the 15 days, we will notify you via email.

What happens when an item is suddenly backordered and I had free shipping on my original order?

If we run out of a product while we are filling your order, we will place those items on backorder status, and will ship the products that are available.  When the backordered items arrive, we will ship them to you at no additional cost to you. (Be sure to read our backorder policy for exact details).  

How do I track my order?

Once we ship your order, there will be a link in your email for you to check on the status of your order.  You will need to wait for 12 hours in order for UPS to enter your shipping information into their system.

Do you share my information with any other companies?

We care about you! has a firm commitment to your privacy. We NEVER sell or give any information to anybody, unless ordered by a Court of Law. Your information you give us is safe! 

The following is a disclosure of our information gathering and dissemination practices for

We may use your IP address to help diagnose problems with our server or web site, or to administer our Web site. IP addresses and cookies may be used to help identify shopping tendencies.

Order forms on this web site for customers are used to request information, and provide products, and services. Visitor's or Purchaser's email address, order form information, financial information, account or credit card numbers are used to provide products and services only from our website and is never sold or distruibuted to others. Customer's contact information may be used to get in touch with the customer when necessary.

We may do online surveys from time to time as well as e-mailings. Visitors may opt-out of receiving future mailings by either e-mailing us or using choice/opt-out option. Online surveys may ask visitors for contact information (like their email address). Contact information from our surveys may be used to send visitors information about us. We may run contests on our site in which we ask visitors for contact information like their email address. Contact information obtained from our contests may be used to send contestants information about us.

This site may make chat rooms, forums, message boards, and/or news groups available to its users from time to time. Any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.

This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.

Is your website secure?

Our site has security measures in place to protect the loss, misuse and alteration of the information under our control. All sensitive data entered by the customer is done through SSL, "Secure Sockets Layer" encryption. SSL is a protocol developed by Netscape for transmitting private documents via the internet. SSL is used by many websites and used for confidential information such as credit cards. SSL is the highest form of security permitted in the industry. For further verification, look up on the address bar once you are in the checkout area, and the address line should begin with www.https

Do you have a diet plan that I can follow?

Please see our E-Z Go Diet Site on our homepage.  Remember, we offer advice and assistance, but will never "prescribe" a particular diet for you - You would need to see your personal physician or nutritionist.

I've had Bariatric surgery, will your products provide me with the special nutrition that I need?

Yes!  Our products are perfect for all of the these diets and more.

  • Medically Supervised Diets
  • Low Calorie Weight Loss
  • High Protein Diets
  • Metabolic Syndrome
  • Diabetic Diets

Our products contain a proprietary blend of proteins, including Whey, Calcium Caseinate, Hydrolyzed Gelatin and Soy, which makes them especially useful in tolerating the higher level of protein which your doctor has prescribed for you.

Click here for more information on bariatric (or WLS) surgery.

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