New Page 1
How do I find my
favorite products on your website?
several easy ways to locate your favorites. You can choose 'Search by Brand' to
look up by brand name. Our brands include:
you can use our 'Food Aisles' which separates all of our products into categories
just like shopping in a grocery store (ie: drinks, protein bars, shakes),
'Easy Shop' which lists all products alphabetically.
simply type in what you are looking for in our search box located at the top of
all of our pages.
Where do I find a
product's ingredients and nutritional information?
Simply click on any
product and the nutritional information will come up We keep as up to date as
possible on this information which can change slightly on occasion.
I want to order
an item, but it says 'TEMP ON BACKORDER'. When will it be available to
Often, what happens is
that the manufacturer runs short on popular items and will place them on a
backorder status. There is no certain date that we can provide until we hear
directly from the manufacturer. Once we do have an idea when the product will
arrive, we will post an estimated arrival date on the item itself.
When will my
backordered items be shipped?
Backorders are usually filled in 3-10 working days (does not include weekends
and holidays) and sometimes may take longer than 15 days. If an item is not
expected to arrive within the 15 days, we will notify you via email.
an item is suddenly backordered and I had free shipping on my original order?
If we run out of a product
while we are filling your order, we will place those items on backorder status, and will ship the products that
are available. When the backordered items arrive, we will ship them to you
at no additional cost to you. (Be sure to read our backorder policy for exact
How do I track my
Once we ship your order,
there will be a link in your email for you to check on the status of your
order. You will need to wait for 12 hours in order for UPS to enter your
shipping information into their system.
Do you share my
information with any other companies?
We care about
MyDietShopz.com has a firm commitment to your privacy. We NEVER sell or give any
information to anybody, unless ordered by a Court of Law. Your information you
give us is safe!
The following is
a disclosure of our information gathering and dissemination practices for
We may use your
IP address to help diagnose problems with our server or web site, or to
administer our Web site. IP addresses and cookies may be used to help identify
Order forms on
this web site for customers are used to request information, and provide
products, and services. Visitor's or Purchaser's email address, order form
information, financial information, account or credit card numbers are used to
provide products and services only from our website and is never sold or distruibuted to others. Customer's contact information may be used to get
in touch with the customer when necessary.
We may do online
surveys from time to time as well as e-mailings. Visitors may opt-out of
receiving future mailings by either e-mailing us or using choice/opt-out option.
Online surveys may ask visitors for contact information (like their email
address). Contact information from our surveys may be used to send visitors
information about us. We may run contests on our site in which we ask visitors
for contact information like their email address. Contact information obtained
from our contests may be used to send contestants information about us.
This site may
make chat rooms, forums, message boards, and/or news groups available to its
users from time to time. Any information that is disclosed in these areas
becomes public information and you should exercise caution when deciding to
disclose your personal information.
This site is
hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order
data. Yahoo! automatically collects order information but may only use this
information in the aggregate. If you accessed this store through Yahoo!
Shopping, Yahoo! also automatically collects information about your shopping
experience. Please see the
for more information about how Yahoo! uses this information.
Is your website
Our site has
security measures in place to protect the loss, misuse and alteration of the
information under our control. All sensitive data entered by the customer is
done through SSL, "Secure Sockets Layer" encryption. SSL is a protocol developed
by Netscape for transmitting private documents via the internet. SSL is used by
many websites and used for confidential information such as credit cards. SSL is
the highest form of security permitted in the industry. For further
verification, look up on the address bar once you are in the checkout area, and the address line should begin with
How do I order my free samples?
is a 'Free Samples' button located on the left side of your screen in which you
can choose what you would like to try. This is the best way possible to try
things before you buy a whole box of something that you may not like. (Please
see our return policy). Be sure you choose them before you check out, otherwise
you will not be able to return to view them later.
Where do I put my free samples on my
There is a box on
the shipping page (under the UPS map) where you can enter your choices, or you
can simply write them in the comment section box on the same page. FYI
- Be sure to choose your samples before you check out. Once you are in the
process of checking out, you cannot go back to look and see what you want to
order - our system just isn't set up to do that.
Do I qualify for
FREE SHIPPING and any DISCOUNTS?
You will qualify for free shipping on all orders over $75! This is UPS ground,
within the continental United States. (Free shipping does not apply to orders
to Alaska or Hawaii.)
Discount applies to all orders over $150!
How can I, as a
healthcare professional, receive samples and information on your products?
We have an active program to help Health
Professionals (Physician, Dietitian, Nurse, or Patient Representatives, etc. )
introduce and provide our food nutritional products to their patients. Our foods
provide necessary nutritional needs and are compatible with most medical
conditions including Diabetes, Cancer, Post MI, Post Surgical, Pre and Post
Bariatric Surgery. Please contact us with the name of your Organization and the
number of patients that you see on a regular basis at (contact us link).
Do you have a diet plan that I can follow?
Please see our
E-Z Go Diet Site on our homepage. Remember, we offer advice and
assistance, but will never "prescribe" a particular diet for you - You would
need to see your personal physician or nutritionist.
Bariatric surgery, will your products provide me with the special nutrition
that I need?
products are perfect for all of the these diets and more.
Medically Supervised Diets
Low Calorie Weight Loss
High Protein Diets
contain a proprietary blend of proteins, including Whey, Calcium Caseinate,
Hydrolyzed Gelatin and Soy, which makes them especially useful in tolerating the
higher level of protein which your doctor has prescribed for you.
Click here for
more information on bariatric (or WLS) surgery.