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Home > Return/Refund/Backorder Policies
 
 
 
Return/Refund/Backorder Policies
 
 
 
 
 
 
 

What is your Return Policy For:


"I ordered the wrong products",  or 

"I just opened a box of product and I don't like it" or 

"it doesn't taste right" or 

"product seems damaged or old"?

 

First of all, you the CUSTOMER are our most important asset.

We have made an honest effort to describe and provide all of the information that we can about each product. All of our products arrive fresh from the manufacturer and are shipped fresh from our office with usually less than a 2 week turn around time. All our products have long shelf lives of usually 6 months (bars) to 2 years (powdered products). And our products are tested multiple times by the manufacturer to make sure they are made correctly. However there are small variations from batch to batch which is normal.

As such, to keep costs down for all of our customers, we do offer full refunds for refunds and exchanges (unless returns alter free shipping or discounts awarded). This gives you the consumer the most flexibility in exchanges and returns and full refund in most situations. These options are the same as or similar to other large internet retailers like Amazon.Com, Macys.Com, etc. 

 

This does not cover melted products. Please see the important summer shipping information on shipping page. 

 

How Do I Ship Products Back for Returns and Exchanges?


1). For our standard policy for returns or exchanges, you must contact us first to make arrangements for return and exchange of items, get the correct "ship to" address, and get a return authorization, before returning item(s). You should contact us by using Email Address posted with "Contact Us" banner on left buttons. Requests for returns and exchanges must be made within 15 days of purchase.

For all returned products for refunds or exchanges for any reason (other than if it is our mistake and we ship the wrong products that you didn't order—see below), customer is responsible for shipping and insurance for returning products. You should ship back using UPS or FEDEX. Check with UPS or FEDEX if you need to add extra insurance. Generally, insurance up to $100 is included in the shipping fee by UPS and FEDEX. You should also ship "signature required" by UPS or Fedex, so you can be sure that your products are returned to us. If they some how get lost or are not returned to us, then you can collect insurance for your shipment when you require "signature required". The USPS offers insurance but it has not worked well for our customers when their package is lost and complicated and time consuming for the US Postal Service to honor insurance claims. If we don't get the package, then we cannot do refunds or exchanges and then your insurance will cover you.

You need to check back within 5 days or so to make sure we received your package. UPS and Fedex require lost package claims to be made by you within 15 days of shipping.

All products returned for refund or exchanges must be complete and in perfect condition. Individual boxes must be original boxes and individual packets or items must be returned unopened, undamaged and new condition. All packets or units must be present for each individual box that is returned. There are no partial refunds or partial exchanges for an individual box that is missing packets or items. All bottles of products can be returned only if unopened and the safety seals are fully intact and undamaged.

You will get full purchase price for returned or exchanged items but we reserve the right to remove any discounts on shipping or products or free shipping given to you on your purchase if your returns for your purchase lower your purchase below the required amount for the discounts on products, shipping or free shipping.

2). For our policy on returns or exchanges for products in the very very rare situation where there is a problem with a batch or lot number of a product (this does not include melted bars--see below for "MELTED BARS" or damaged in shipping), we will verify with Manufacturer if there is a problem with a batch or lot. Every one of our products is made by the thousands and so it is easy to verify if there is a problem with a batch or lot, because there will be multiple reports to us and to the Manufacturer of a problem with a specific batch or lot number. Therefore, if you believe there is a problem with a product batch or lot number, please send us the batch or lot number in question. If and only if, there is a verified problem with a batch or lot number, we will replace it at our cost or give you a refund depending on the situation. If it is an unverified problem that the products don't taste right or mix right, etc., the products can only be exchanged or refunded based on our standard policy for returns or exchanges discussed above in 1).

3). For damaged products during shipping,as we discussed above, all of our products are shipped in perfect condition from our office. Sometimes when UPS crushes a box, UPS will repack it in a new box, so the box will arrive to you appearing perfect on the outside, but the contents are damaged on the inside. If you receive a box that products are damaged just on the inside or outside and inside, please let us know and we will file a claim with UPS. You must keep your damaged package so UPS can verify damage before issuing a check for replacement.

 

How Do I Do an Exchange?

 

You should follow all of the instructions above for returns and exchanges. We will issue any credit that is due based on the above. You can immediately place a replacement order for the products that you are returning. You will not get free shipping or discounts, unless your replacement order meets the criteria for free shipping or discounts, i.e. your replacement order will need to be over $75 to get free shipping or over $150 for 10% discount.

 

What is the Time Limit for:

"Exchanges and Returns"

"Credits or Refunds"

"Replacements of Missing Items"

"Credits for Discounts or for Free Shipping"?

Exchanges for any reason, returns for any reason, credits or reimbursements or refunds for any reason, credit for discounts, free shipping, missing or damaged items, must be requested within 15 days of shipment based on UPS or USPS records on day of delivery NOT DAY OF OPENING OF PACKAGE.

So please inspect your package immediately upon receiving.


I opened a box of product and there were packets missing. What should I do first?

 

Please contact us by using email address posted with "Contact Us" with left buttons and we will be sure that you receive any missing items. We do not offer any partial credits for any individual boxes that are missing packets or items.


I just received my order and I am missing product(s). What should I do first?

If you are missing products, first check your invoice that will be in with your order to see if any items have been placed on backorder status or if your total has been adjusted (we will adjust in cases of items no longer available or if your backordered items fall below the $7.50 minimum). If that is not the case, you'll need to notify us within 48 hours of receiving your order so that we can correct our mistake.


I was sent the wrong products that I didn't order. Can I send them back and get the correct items?


Of course! Purchasers from MyDietShopz.com may return any wrong items in exchange for correct items that we mistakenly send that is OUR ERROR at our cost. We are not responsible if your order the wrong products for whatever reason.For exchanges, products, individual boxes and individual packets must be returned unopened, undamaged and new condition. 

All packets or units must be present for each individual box that is returned. There are no partial exchanges for an individual box that is missing packets or items. All bottles of products can be returned only if unopened and the safety seals are fully intact and undamaged.

You must contact us first to make arrangements for return and exchange of items, get the correct "ship to" address, and get a return authorization, before returning item(s). requests for returns must be made within 15 days of purchase. You should contact us by using the "Contact Us" the email address posted with left buttons.

We usually have two people working on every order - one to pull the items and another to double check for accuracy, but there are times when things can slip by us.

 

MELTED BARS AND DAMAGES FROM PACKAGE LEFT OUTSIDE:

During the warmer months there are increased problems with protein bars melting. We are NOT responsible for the melting of protein bars after they leave our office. We do place a Protect from Heat label on all our boxes in warmer months, but once your order leaves our premises, the weather and handling and delivery is out of our control. We can file a claim with UPS and the melted bars are often reimbursed by UPS after UPS inspects and verifies the bars are melted.

No returns or credits are available on any products or protein bars because package contents have been left on your porch or outside, and damaged by heat, bad weather, or insects. Therefore, if you are not going to be home when your package arrives, we suggest having your order shipped to your place of business or to a neighbor's home, or anywhere that it can be taken inside immediately. UPS will not usually reimburse for claims of melted bars or damaged products for any reason if your box was left on your porch or outside because no one was home or someone didn't answer the door.

If your order containing protein bars has been in the heat for any length of time, this usually helps: Unpack your box, and without touching or smashing individual bars, place the boxes in your refrigerator for about an hour. They will re-harden and suffer no loss of nutrition, although they might not be quite as pretty.


 
 
 
 
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