What is your Return Policy For:

"I ordered the wrong products",  or 

"I just opened a box of product and I don't like it" or 

"it doesn't taste right" or 

"product seems damaged or old"?

First of all, you the CUSTOMER are our most important asset. 

As such, to keep costs down for all of our customers, we do not offer refunds however we do offer exchanges. 

This does not cover melted products. Please see the important summer shipping information on shipping page. 

For exchanges, the Customer is  responsible for all shipping charges and insurance for return shipping and reshipping exchanged items.

FYI: All of our products arrive fresh from the manufacturer and are shipped fresh from our office with usually less than a 2 week turn around time. All our products have long shelf lives of usually 6 months (bars) to 2 years (powdered products). And our products are tested multiple times by the manufacturer to make sure they are made correctly. However there are small variations from batch to batch which is normal.

We have made an honest effort to describe and provide all of the information that we can about each product. We also have a free sample offer with every order where you can try things for free before you purchase a box of something that you don't like. We strongly urge you to take advantage of this to help avoid a situation where someone purchase 10 boxes of something and didn't like it.

How Do I Do an Exchange?

For exchanges, products, individual boxes and individual packets must be returned unopened, undamaged and new condition. All packets or units must be present for each individual box that is returned. There are no partial exchanges for an individual box that is missing packets or items. All bottles of products can be returned only if unopened and the safety seals are fully intact and undamaged.

You must contact us first to make arrangements for return and exchange of items, and get a return authorization, before returning item(s). requests for returns must be made within 15 days of purchase. You should contact us by using the "Contact Us" Link at the top of page.

What is the Time Limit for:

"Exchanges"

"Replacements of Missing Items"

"Credits for Discounts and Free Shipping"?

Exchanges, credit for discounts, free shipping, missing or damaged items, must be requested within 15 days of placing your order.

I opened a box of product and there were packets missing. What should I do first?

Please contact us by the "Contact Us" Link at the top of the page and we will be sure that you receive any missing items. We do not offer any partial credits for any individual boxes that are missing packets or items.

I just received my order and I am missing product(s). What should I do first?

If you are missing products, first check your invoice that will be in with your order to see if any items have been placed on backorder status or if your total has been adjusted (we will adjust in cases of items no longer available or if your backordered items fall below the $7.50 minimum). If that is not the case, you'll need to notify us within 48 hours of receiving your order so that we can correct our mistake.

I was sent the wrong products that I didn't order. Can I send them back and get the correct items?

All packets or units must be present for each individual box that is returned. There are no partial exchanges for an individual box that is missing packets or items. All bottles of products can be returned only if unopened and the safety seals are fully intact and undamaged.

You must contact us first to make arrangements for return and exchange of items, and get a return authorization, before returning item(s). requests for returns must be made within 15 days of purchase. You should contact us by using the "Contact Us" Link at the top of page.

We usually have two people working on every order - one to pull the items and another to double check for accuracy, but there are times when things can slip by us.