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What is your Return
Policy For:
"I
ordered the wrong products", or
"I just opened a box of product and I don't like
it" or
"it
doesn't taste right" or
"product
seems damaged or old"?
First
of all, you the CUSTOMER are our most important asset.
We have made an honest effort to describe and provide all of the information that we can about each product. All of our products arrive fresh from the manufacturer and are shipped fresh
from our office with usually less than a 2 week turn around time. All our
products have long shelf lives of usually 6 months (bars) to 2 years (powdered products). And our products
are tested multiple times by the manufacturer to make sure they are made
correctly. However there are small variations from batch to batch which is
normal.
As
such, to keep costs down for all of our customers, we do offer full refunds for refunds and exchanges (unless returns alter free shipping or discounts awarded, see details and examples 1, 2, and 3 below). This gives you the consumer the most flexibility in exchanges and returns and full refund in most situations. These options are the same as or similar to other large internet retailers like Amazon.Com, Macys.Com, etc.
This does not cover melted products. Please see the important summer shipping information
on shipping page.
How
Do I Ship Products Back for Returns and Exchanges?
1). You must contact us first to make arrangements for return and exchange of items, get the correct "ship to" address, and
get a return authorization, before returning item(s). You should contact us by using the
"Contact Us" Link at the top of page. Requests for returns and exchanges must be made within 15 days of purchase.
For all returned products for refunds or exchanges for any reason (other than if it is our mistake and we ship the wrong products that you didn't order—see below), customer is responsible for shipping and insurance for returning products. You should ship back using UPS or FEDEX. Check with UPS or FEDEX if you need to add extra insurance. Generally, insurance up to $100 is included in the shipping fee by UPS and FEDEX. You should also ship "signature required" by UPS or Fedex, so you can be sure that your products are returned to us. If they some how get lost or are not returned to us, then you can collect insurance for your shipment when you require "signature required". The USPS offers insurance but it has not worked well for our customers when their package is lost and complicated and time consuming for the US Postal Service to honor insurance claims. If we don't get the package, then we cannot do refunds or exchanges and then your insurance will cover you.
All products returned for refund or exchanges must be complete and in perfect condition. Individual boxes must be original boxes and individual packets or items must be returned unopened, undamaged and new condition. All packets or units must be present for each individual box that is returned. There are no partial refunds or partial exchanges for an individual box that is missing packets or items. All bottles of products can be returned only if unopened and the safety seals are fully intact and undamaged.
You will get full purchase price for returned or exchanged items but we will remove any discounts or free shipping given to you on your purchase or items, if your returns for your purchase lower your purchase below the required amount for the discount or free shipping.
Example 1)
You order $80 of products and get free shipping, but you return one item for $10, then you will be charged for the $8.50 shipping since your order is below $75, and credited $10 for the return item, with net refund of $1.50 ($10 Credit - $8.50 Shipping = $1.50 Net Refund.
Example 2)
You order $155 of products, you get free shipping and you received 10% discount of $7 on $70 of products (not all products are eligible for 10% discount)because your order is over $150 so your actual paid price was $148. You then return one box that normally cost $10 but you paid $9 because you received 10% discount on that particular product. Then if the return had not been purchased, the actual cost of your order would have been $145 (there is not discount for $145 order), therefore your actual Refund Credit would be $3 ($148 for the cost of the actual order - $145 the cost of the order if you had not purchase the returned item = Net Refund of $3.00)
Example 3)
You Order $185 of products, you get free shipping and you received 10% discount of $7 on $70 of products (not all products are eligible for 10% discount)because your order is over $150 so your actual paid price was $178. You return one item you paid $10 for (item not eligible for discount)and another item you paid $9 for (original cost was $10 but received 10% discount on item). Therefore your purchase price for you order after both items returned would be $166 ($185 - $10 item - $9 item = $166). You would still be eligible for the 10% discount, so your Net Refund would be $19.00.
Examples 4)
You Order $185 of products, you get free shipping and you received 10% discount of $7 on $70 of products (not all products are eligible for 10% discount)because your order is over $150 so your actual paid price was $178. You decide to return your entire order, you will receive $178 - $8.50 for the free shipping or Net Refund of $169.50.
Example 5)
You Order $50 of products, you pay $8.50 for shipping so your actual paid price was $58.50. You decide to return your entire order, you will receive $58.50 - $8.50 for the free shipping or Net Refund of $50.00.
2). In the very rare situation where the products are damaged (this does not include melted bars--see below for "MELTED BARS"), the products can only be exchanged for the same items. We will pick up the damaged items and ship you the replacements at our cost.
How
Do I Do an Exchange?
You should follow all of the instructions above for returns and exchanges. We will issue any credit that is due based on the above. You can immediately place a replacement order for the products that you are returning. You will not get free shipping or discounts, unless your replacement order meets the criteria for free shipping or discounts, i.e. your replacement order will need to be over $75 to get free shipping or over $150 for 10% discount.
What
is the Time Limit for:
"Exchanges and Returns"
"Replacements of Missing Items"
"Credits for Discounts and Free Shipping"?
Exchanges, returns
credit for discounts, free shipping, missing or damaged items, must be requested
within 15 days of placing your order.
I opened a box of product and there were packets missing. What should I do first?
Please contact us by the "Contact Us" Link at the top of the page and we will be sure that you receive any missing items. We do not offer any partial credits for any individual boxes that are missing packets or items.
I just received my order and I am missing product(s). What should I do first?
If you are missing products, first check your invoice that will be in with your order to see if any items have been placed on backorder status or if your total has been adjusted (we will adjust in cases of items no longer available or if your backordered items fall below the $7.50 minimum). If that is not the case, you'll need to notify us within 48 hours of receiving your order so that we can correct our mistake.
I was sent the wrong products
that I didn't order. Can I send them back and get the correct items?
Of course! Purchasers from MyDietShopz.com may return any wrong items in exchange for correct items that we mistakenly send that is OUR
ERROR at our cost. For
exchanges, products, individual boxes and individual packets must be returned unopened, undamaged and new condition. All
packets or units must be present for each individual box that is returned. There
are no partial exchanges for an individual box that is missing packets or items.
All bottles of products can be returned only if unopened and the safety seals
are fully intact and undamaged.
You
must contact us first to make arrangements for return and exchange of items, get the correct "ship to" address, and
get a return authorization, before returning item(s). requests for returns must
be made within 15 days of purchase. You should contact us by using the
"Contact Us" Link at the top of page.
We usually have two people working on every order - one to pull the items and another to double check for accuracy, but there are times when things can slip by us.
MELTED BARS AND DAMAGES FROM PACKAGE LEFT OUTSIDE:
During the warmer months there are increased problems with protein bars melting. We are NOT responsible for the melting of protein bars after they leave our office. We do place a Protect from Heat label on all our boxes in warmer months, but once your order leaves our premises, the weather and handling and delivery is out of our control. We can file a claim with UPS and the melted bars are often reimbursed by UPS after UPS inspects and verifies the bars are melted.
No returns or credits are available on any products or protein bars because package contents have been left on your porch or outside, and damaged by heat, bad weather, or insects. Therefore, if you are not going to be home when your package arrives, we suggest having your order shipped to your place of business or to a neighbor's home, or anywhere that it can be taken inside immediately. UPS will not usually reimburse for claims of melted bars or damaged products for any reason if your box was left on your porch or outside because no one was home or someone didn't answer the door.
If your order containing protein bars has been in the heat for any length of time, unpack your box, and without touching or smashing individual bars, place the boxes in your refrigerator for about an hour. They will re-harden and suffer no loss of nutrition, although they might not be quite as pretty.
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