*FREE SHIPPING for orders over $75
*(UPS Ground anywhere in Continental USA)
SHIPPING just $8.50 for orders under $75.
Free Shipping is not available for Hawaii or Alaska, however, shipping is just $15 no matter the size of your order.
How do I get my 10% discount?
Orders over $150 and get 10% discount automatically...no codes need to be entered
*Please note that our minimum order is $20.
How do Orders Ship?
Orders received after 7 a.m. EST ship next business day.
We currently use UPS Ground and (occasionally USPS for small or back orders) for all of our shipping. We believe the customer or purchaser has the right and should expect that any purchase should be received in good condition and in a timely manner. We will make every attempt to provide purchases in a timely manner. We are not responsible for delays that occur by Acts of God, or other matters out of our control such as backordered inventory, severe weather delays, or transportation problems. To keep shipping costs down and ultimately keep costs down for our customers, we reserve the right to combine orders into one shipment that are going to the same address and for orders over $400 we ship "signature required".
All products are shipped and leave our office IN PERFECT CONDITION, and are not melted or crushed (unless advertised as a Crushed Box item, in which there are no returns). UPS and USPS are responsible for what happens to the products after they leave our office. If you should fail to receive your package, or it has been damaged in any way, please let us know within 48 hours of receipt of your order so that we can begin a claims process for you.
Important Warm Months Shipping Information:
During the warmer months there are increased problems with protein bars melting. We are NOT responsible for the melting of protein bars while in transit. We do place a Protect from Heat label on all our boxes in warmer months, but once your order leaves our premises, the weather and handling and delivery is out of our control.
No returns or credits on protein bars or any product because package contents have been left on your porch or outside in the heat. We suggest having your order shipped to your place of business or to a neighbor's home, or anywhere that it can be taken inside immediately.
If your order containing protein bars has been in the heat for any length of time, unpack your box, and without touching or smashing individual bars, place the boxes in your refrigerator for about an hour. They will re-harden and suffer no loss of nutrition, although they might not be quite as pretty.
What are my choices for Expedited shipping?
Most of our customers recieve their order within 1 to 4 days. See UPS Map below for more details. We do offer Next Day Air, 2nd Day Air, or 3 Day Select for extra charge.
Do you ship to Alaska, Hawaii, P.O. Box or A.P.O address?
We currently ship to Alaska, Hawaii, P.O. Boxes, and A.P.O addresses by US Postal Service only and not by UPS. There is a flat rate of $15.00 regardless of size of order. The $15 for US Postal Service will be added to your order and any UPS charges will be deducted. You will be emailed your tracking number if one is provided by USPS and estimated delivery date. Allow one to five business days for shipping to most areas.
What do I do if I notice that I've entered the wrong shipping/billing information on my
Notify us right away and we may be able to fix it for you. (we will do our best!) The sooner you let us know the better chance we'll have at correcting it before your order ships. If we don't hear from you before it ships, we will charge a $15 change fee to cover extra costs charged to us by shipper, no exceptions. Also, please check your tracking number and make sure someone is home to get your package. You are responsible for extra shipping charges for address corrections or if package is shipped back to us because no one is home and/or no one collects package from UPS. There is no free shipping for orders that have to be reshipped and in that case you will pay the full shipping charge. Also, you will be charged for full shipping charges to and from your address if you do not contact us to reship your order.
Can I place my order and have it arrive on a specific day?
Yes you can with our delivery date system which lists the delivery date listed by each shipping method which is accurate over 99.5% of the time. But, there are no guarantees by us or by UPS that order will be shippped or arrive on a specific day. Nor are there any discounts or refunds for orders that do not arrive on our by avspecific date.
How does ordering over a holiday effect shipping times?
UPS does not deliver or ship on/over major Holidays like Christmas, New Years, Memorial Day, July 4th, Labor Day, and Thanksgiving and Friday after Thanksgiving. We will consequently be closed on those days as well. Please plan accordingly when you place your order and when you are deciding to ship Next Day Air, 2nd Day Air, 3 Day Select, or UPS Ground. Please remember that UPS counts Business days only for shipping time. We usually post our shipping schedule two weeks in advance of any major holiday.