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| | | Home::Shipping Information | |
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| | | SHIPPING POLICIES:
We believe the customer or purchaser has the right and should expect that any purchase should be received in good condition and in a timely manner. We will make every attempt to provide purchases in a timely manner and have consequently selected UPS as our shipping agents, because we think they are the most dependable and cost efficient method of shipping. We are not responsible for delays that occur by Acts of God, or other matters out of our control such as back ordered inventory, severe weather delays, or transportation problems. We are proud of our shipping record. Currently, we complete and ship 99% of our orders out by next business day.
We will ship according to the type of shipping that you select, such as Next Day Air, 2 Day Air, 3 Day Air, or UPS Ground. UPS does not count weekends and holidays, when they are calculating the days that it takes to deliver a package from the day they pick it up. UPS counts Business days only for shipping time.
Please be careful, there are no credits or discounts given if you pick the wrong shipment method -- we will ship according to what you select.
All products are shipped and leave our office IN PERFECT CONDITION, and not melted or crushed. (Unless advertised as a Crushed Box Sale item, in which there are no returns on these products). UPS, is responsible for what happens to the products after they leave our office. We are not responsible for which service you pick and if the items are damaged from climate conditions. You will need to make your claim through UPS.
HOLIDAYS AND SHIPPING: UPS does not deliver or ship on major Holidays like Christmas, New Years, Memorial Day, July 4th, Labor Day, and Thanksgiving. We will consequently be closed on those days as well. Please plan accordingly when you place your order and when you are deciding to ship Next Day Air, 2nd Day Air, 3 Day Air, or UPS Ground. UPS counts Business days only for shipping time.
WRONG ITEMS SHIPPED: Purchasers from Mydietshopz.com may return any wrong items in exchange for correct items that we mistakenly send that is OUR ERROR when filling the order or purchaser may cancel order for those specific wrong items and get a refund. In order to receive correct items or credit for items canceled, first contact us for a Returned Merchandise Authorization. Next, the wrong items must be returned to us at our cost, in good and unused condition. Purchaser may return for exchange of like goods any goods that are damaged or faulty due to no fault of the purchaser, and at no additional cost (this does not cover melted products -- see above paragraph).
SHIPPING DURING THE SUMMER MONTHS: It is also a good idea in hot months to have them delivered when and where they can be brought in from the heat into the house or place of business. If you are not sure someone will be home, you can write in the comments sections when you are checking out "signature required" and then UPS will not leave your package without someone signing for it. If you do "signature required" you may find you will have to go to the UPS Warehouse to pick up your package. If the weather is bad or if the UPS Driver is concerned about theft, the UPS driver has discretion to not leave your package if there is no one there to receive it, even if you didn't select "signature required". There is nothing we can do about this -- this is a UPS Policy.
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