|
FREE SHIPPING for orders over $70.
(UPS Ground anywhere in Continental USA -- Free Shipping is not available for Hawaii or Alaska)
How are Discounts for Free Shipping and 10% Discounts Calculated
All Discounts are combined in one easy Discount Box on Shopping Cart Page and Shipping Page for your convenience.
If you order over $70, you will get $8.50 Free Shipping Discount
Order over $150 and get 10% discount automatically...no codes need to be entered
Free Shipping Discount IS INCLUDED with all other discounts (e.g 10% discount) in one amount.
Examples:
If you order $200 and UPS Ground Free Shipping, the discount will show $28.50, $20 for 10% discount of the $200 order plus $8.50 Credit for the Free Shipping to offset the Shipping Charge of $8.50 that will still be posted below the discount.
For $150 order, the total discount is $23.50, $15 for the $150 order and $8.50 Credit for Free Shipping.
How do Orders Ship
Orders received after 6 a.m. ship next business day.
We currently use UPS and (occasionally USPS for small back orders) for all of our shipping. We believe the customer or purchaser has the right and should expect that any purchase should be received in good condition and in a timely manner. We will make every attempt to provide purchases in a timely manner. We are not responsible for delays that occur by Acts of God, or other matters out of our control such as backordered inventory, severe weather delays, or transportation problems.
All products are shipped and leave our office IN PERFECT CONDITION, and are not melted or crushed (unless advertised as a Crushed Box item, in which there are no returns). UPS and USPS are responsible for what happens to the products after they leave our office. If you should fail to receive your package, or it has been damaged in any way, please let us know within 48 hours of receipt of your order so that we can begin a claims process for you.
Important Summer Shipping Information:
During summer months we are NOT responsible for the melting of protein bars while in transit. We do place a Protect from Heat label on all our boxes, but once your order leaves our premises, the weather is out of our control.
No returns or credits on protein bars or any product because package contents have been left on your porch or outside in the heat. We suggest having your order shipped to your place of business or to a neighbors home, or anywhere that it can be taken inside immediately?
If your order containing protein bars has been in the heat for any length of time, unpack your box, and without touching or smashing individual bars, place the boxes in your refrigerator for about an hour. They will re-harden and suffer no loss of nutrition, although they might not be quite as pretty.
What are my choices for Expedited shipping?
We will ship according to the type of shipping that you select: Next Day Air, 2nd Day Air, 3 Day Select, or UPS Ground. There are no credits or discounts given if you pick the wrong shipment method -- we will ship according to what you select. If you are not sure about what method of shipping to use, please contact us.
Do you ship internationally or to a P.O. box or A.P.O address?
We currently do not ship outside the United States and UPS will not deliver to a P.O. box. If you place your order to be shipped to a P.O. box, we will place your order on hold status until we receive a physical shipping address from you.
What do I do if I notice that I've entered the wrong shipping/billing information on my
order?
Notify us right away and we may be able to fix it for you. (we will do our best!) The sooner you let us know the better chance we'll have at correcting it before your order ships. If we don't hear from you before it ships, we will charge a $10 change fee, no exceptions.
Can I place my order and have it shipped on a specific day?
Yes you can but YOU must specify which business day that you would like us to ship your order, and not which day you wish to receive it.
How does ordering over a holiday effect shipping times?
UPS does not deliver or ship on major Holidays like Christmas, New Years, Memorial Day, July 4th, Labor Day, and Thanksgiving. We will consequently be closed on those days as well. Please plan accordingly when you place your order and when you are deciding to ship Next Day Air, 2nd Day Air, 3 Day Select, or UPS Ground. Please remember that UPS counts Business days only for shipping time. We usually post our shipping schedule two weeks in advance of any major holiday.
How do I calculate the number of days that my order will take to reach me?
Please see the map and estimated shipping chart below, and remember that we usually ship the next business day after we receive your order if it is received after 6 a.m. EST.
Orders received after 6 a.m. ship next business day.
We ship from the NORTHERN VIRGINIA AREA.
Using the map above, the following are estimated shipping days from our location when your order is shipped on a Monday:
For 1 day transit areas, like most of VA, MD, etc., you should get your order on Tuesday.
For 2 day transit areas, like NY, SC, etc., you should get your order on Wednesday.
For 3 day transit areas, like FL, parts of CO, etc., you should get your order on Thursday.
For 4 day transit areas, like parts of CA, TX, etc., you should get your order on Friday.
For 5 day transit areas, you should get your order on the following Monday (unless it is a Holiday).
|
